Salsa Omni is a complete, flexible and scalable solution that allows complete management of an iGaming operation.
All platform features can be tailored for a wide spectrum of business solutions and regulatory requirements.
Our complete and fully intuitive suite of technology services adapts and grows with our customers’ requirements, from the industry’s most powerful player management system (PAM) and its data-driven business intelligence tools, to our technology responsive front-end portal with pre-defined and fully customisable layouts that ensure your branding is consistent across devices.
We offer all the tools and technologies our customers need to present their players with the best gaming experience while generating record results.
Backoffice
The Salsa Omni back office is a powerful and intuitive tool built to facilitate and optimise the management of the iGaming operation.
Activate, configure and collect data to get valuable information and an instant, real-time view of your enterprise performance. Salsa Omni’s back office allows operators to consolidate business data, manage games and lobbies, customise game presentation details, and get KPIs that matter in one place.
Our complete and fully intuitive suite of technology services adapts and grows with our customers’ requirements, from the industry’s most powerful player management system (PAM) to its intelligence tools from data-driven businesses, to our responsive front-end portal technology with pre-defined, fully customisable layouts that ensure your brand branding is consistent across all devices.
We offer all the tools and technologies our customers need to present their players with the best gaming experience while generating record results.
The Salsa Omni back office is a powerful and intuitive tool built to facilitate and optimise the management of the iGaming operation.
Activate, configure and collect data to get valuable information and an instant, real-time view of your enterprise performance. Salsa Omni’s back office allows operators to consolidate business data, manage games and lobbies, customise game presentation details, and get KPIs that matter in one place.
Our complete and fully intuitive suite of technology services adapts and grows with our customers’ requirements, from the industry’s most powerful player management system (PAM) to its intelligence tools from data-driven businesses, to our responsive front-end portal technology with pre-defined, fully customisable layouts that ensure your brand branding is consistent across all devices.
We offer all the tools and technologies our customers need to present their players with the best gaming experience while generating record results.
Reports
Get a 360° view of your iGaming operation performance.
Salsa Omni offers a complete real-time reporting management module. With it you can have full visibility and understanding of operations, players, bonuses, payment methods, customer service, detailed statistics of all cash flows, revenues, costs, bets and much more. All reports are generated in real time, providing accurate data and essential information to implement the best business strategies to increase the volume of profits.
PLAYER RANKING AND VIP SYSTEM
Boost the power of player engagement by customising your experience, all in one place, with a VIP system.
Salsa Omni offers, through the VIP system, the tools necessary to segment and build long-term relationships, while providing personalised offers and exciting campaigns for player conversion, retention and reactivation.
We provide a complete set of player engagement and personalisation tools, driving engagement from day one with gamification, adding personalised touches through birthday bonuses, regular player rewards, targeted VIP campaigns, churn prevention campaigns and highly accurate campaigns.
PLAYER RANKING AND VIP SYSTEM
Boost the power of player engagement by customising your experience, all in one place, with a VIP system.
Salsa Omni offers, through the VIP system, the tools necessary to segment and build long-term relationships, while providing personalised offers and exciting campaigns for player conversion, retention and reactivation.
We provide a complete set of player engagement and personalisation tools, driving engagement from day one with gamification, adding personalised touches through birthday bonuses, regular player rewards, targeted VIP campaigns, churn prevention campaigns and highly accurate campaigns.
Payment system
Offer hassle-free transaction options.
Salsa Omni offers a state-of-the-art Payments system that streamlines processing while reducing the need for manual intervention and customer friction. Through a complete set of the best payment system providers in the industry, we provide easy, ready-to-deploy integrations that support credit and debit cards, wire transfers, e-wallets, and even bitcoin and other key cryptocurrencies that are implemented in an effective way. Each is convenient and accessible via the web, mobile and in-game, ensuring maximum flexibility, choice and convenience.
INTEGRATED COMMUNICATION MODULE
Salsa Omni has an integrated communication module, which fulfills the full range of activities of the iGaming operation.
Its features serve, from operators with training and tips, to the player with instant messages directly on the console or personalised emails.
CUSTOMER SERVICE SYSTEM
E-MAIL SYSTEM AND INTERNAL MESSAGES
COMPLAINT AND TESTIMONIAL
MANAGEMENT SYSTEM
Get full-time multilingual technical support.
24-hour support for all types of issues, from technical incidents to training and business consulting. We have a specialised team that works 24/7 to resolve any issues regarding systems and operations.
With our customer service system it is also possible to obtain in the best way all the contacts and calls of your players and to make an analysis about them. Detect patterns and flows to strategically improve and target promotions.
Get in touch immediately and proactively to get attention and increase engagement.
An easy-to-integrate automated messaging platform, giving you full control of all your tools and usability to reach your players the way they like to be reached.
Develop your communication strategy using a platform that offers a wide selection of templates.
Listening to customers is the key to continued success.
The Salsa Omni Communication Module offers a high-performance testimonial management tool with custom forms for better pre-chat context, time-specific trigger messages, offline messages, organised customer data, chat insights for an optimised service, making it easier for players to talk to you.
Live chat and a variety of customer data tools implement the best customer support setup for your brand, while giving players the interaction experience they deserve.
CUSTOMER SERVICE SYSTEM
Get full-time multilingual technical support.
24-hour support for all types of issues, from technical incidents to training and business consulting. We have a specialised team that works 24/7 to resolve any issues regarding systems and operations.
With our customer service system it is also possible to obtain in the best way all the contacts and calls of your players and to make an analysis about them. Detect patterns and flows to strategically improve and target promotions.
E-MAIL SYSTEM AND INTERNAL MESSAGES
Get in touch immediately and proactively to get attention and increase engagement.
An easy-to-integrate automated messaging platform, giving you full control of all your tools and usability to reach your players the way they like to be reached.
Develop your communication strategy using a platform that offers a wide selection of templates.
COMPLAINT AND TESTIMONIAL
MANAGEMENT SYSTEM
Listening to customers is the key to continued success.
The Salsa Omni Communication Module offers a high-performance testimonial management tool with custom forms for better pre-chat context, time-specific trigger messages, offline messages, organised customer data, chat insights for an optimised service, making it easier for players to talk to you.
Live chat and a variety of customer data tools implement the best customer support setup for your brand, while giving players the interaction experience they deserve.
BONUS SYSTEM
Increase engagement, gamify and increase your players’ interest with the Bonus System.
Salsa Omni offers access to the Bonus System, an optimised tool for managing player acquisition, retention, reactivation and engagement, across all your brands and verticals.
A complete solution bonus system to increase the value and lifespan of users with automated flows, reducing operational load, decreasing risks to your iGaming operation and creating a seamless experience for gamers.
Through a rich set of settings, you can fully control which players to bonus, and when, find exactly which bets are covered, facilitating cost analysis quickly and accurately.
AFFILIATE SYSTEM
Grow your business with affiliate marketing.
Salsa Omni has an essential affiliate tool for your online and offline marketing strategy. Get more traffic, more players and full control over your affiliate campaigns using a highly customisable affiliate software platform designed for iGaming.
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Create targeted creative materials, including landing pages and banners, along with dedicated customer promotions.
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Utilise a detailed tracking and reporting analysis tool
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Offer a wide range of performance-based compensation models, including cost-per-acquisition and revenue share.
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Define detailed terms and conditions and rules of engagement with affiliates.
All accessible through a simple service integration – done in a few clicks, thus harnessing the power of a highly advanced tool that keeps all aspects of our customers’ businesses interconnected and protected – keep your workflow on time to service each demand in time.
KIOSK SYSTEM (PHYSICAL)
Online and Physical on the same platform.
Salsa Omni offers an omnichannel approach that allows you to support and complement your retail offering, adding a strong presence in the online and offline worlds, making it more accessible to your customers.
Our omnichannel solution can be integrated into any casino management system, allowing you to seamlessly combine your digital and retail offerings. For example, your players can register and access a shared loyalty system in their online and offline worlds with the same account, giving them the power to choose where to use their points.
Our omnichannel solution also allows your players to instantly transfer funds between all channels, increasing customer convenience and your margins.
KIOSK SYSTEM (PHYSICAL)
Online and Physical on the same platform.
Salsa Omni offers an omnichannel approach that allows you to support and complement your retail offering, adding a strong presence in the online and offline worlds, making it more accessible to your customers.
Our omnichannel solution can be integrated into any casino management system, allowing you to seamlessly combine your digital and retail offerings. For example, your players can register and access a shared loyalty system in their online and offline worlds with the same account, giving them the power to choose where to use their points.
Our omnichannel solution also allows your players to instantly transfer funds between all channels, increasing customer convenience and your margins.
SECURITY MODULE
Security, Privacy, Speed, Trust.
Connect to a global network specifically designed to ensure absolute security of all your internet connections with the ability to protect all corporate networks, ensuring total security of all your websites, web applications, operating data, users, and more.
Through a robust API it is possible to add partner security modules, as needed, ensuring scalability with maximum security.
FRAUD AND RISK/SPORT ANALYSIS
Protect your operation against the most diverse types of fraud and abuse.
Salsa Omni has a fraud prevention system that monitors players and automatically detects suspicious activity, helping to uncover potential payment fraud and bonus abuse.
Through in-depth user analytics, it is possible to generate protection while providing personalised experiences for players. We offer state-of-the-art fraud prevention and multi-factor authentication that ensures protection against fraudulent activities such as:
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Credit card fraud
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Identity theft
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Account taking
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License protection
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Bonus abuser identification
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Affiliate abusers
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Transaction monitoring
RESPONSIBLE PLAY
Ensure compliance with various laws.
Salsa Omni has a responsible gaming engine, which conforms to current legislation, ensuring compliance and high scalability in various jurisdictions.
Our technology can be efficiently and quickly adapted to meet specific regulatory requirements.
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Possibility for traders and players to set fully configurable financial and time limits depending on market requirements.
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The player is treated as a single entity from the point of view of compliance across multiple domains.
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Automated verification of player details and self-exclusion available on platform or nationally when available.
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Logging records and login flows support a number of specific license requirements
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Through quick registration and improved verifications, identity and age verification are secure and reliable.
SALSA OMNI JOINS OUR
THREE IGAMING SOLUTIONS
SALSA OMNI JOINS OUR
THREE IGAMING SOLUTIONS
An operation that reflects your company.
Choice between 3 Front-end Standard Designs.
Salsa’s payment system.
Setup timing
Up to 6 weeks
An operation model ready to market and succeed.
Customisable Front-end Design.
Smaller monthly fee.
Client’s payment system.
Unlimited additional functionalities.
Setup timing
Up to 4 weeks
Tailored to the needs of your operation.
Client’s Front-end.
Smaller monthly fee.
Client’s payment system.
Unlimited additional functionalities.
Setup timing
Up to 4 weeks
An operation that reflects your company.
Choice between 3 Front-end Standard Designs.
Salsa’s payment system.
Setup timing
Up to 6 weeks
An operation model ready to market and succeed.
Customisable Front-end Design.
Smaller monthly fee.
Client’s payment system.
Unlimited additional functionalities.
Setup timing
Up to 4 weeks
Tailored to the needs of your operation.
Client’s Front-end.
Smaller monthly fee.
Client’s payment system.
Unlimited additional functionalities.